PetDesk - Privacy Policy

PetDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care management platform and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, use our Service, or contact us. This information may include:

Name and contact details (email address, phone number, postal address)
Business name and business contact information
Pet information (names, species, breed, medical records, photos)
Account credentials (username and password)
Payment information (processed securely through third-party payment processors)
Communication preferences

Automatically Collected Information

When you access our Service, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log information (IP address, browser type, pages visited, time and date of visits)
Usage data (features used, actions taken within the app)
Location data (with your permission, for location-based features)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Service
To create and manage your account
To process bookings, appointments, and payments
To send appointment reminders and notifications via SMS and email
To communicate with you about your account or our Service
To provide customer support and respond to your inquiries
To send marketing communications (with your consent)
To analyze usage patterns and improve user experience
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Cloud hosting and infrastructure providers
Payment processing services (Stripe, SumUp)
Communication services (SMS and email delivery platforms)
Analytics providers
Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide you with choices regarding your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect the rights, property, or safety of PetDesk, our users, or others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS
Secure storage of sensitive information
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Account data for active users is retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured, commonly used format
Objection: Object to processing of your personal information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Privacy Policy