Last updated: 2026-09-20
1. About Us
PetDesk.co.uk ("we", "our", "us") is operated by DTS.SH Ltd (Company Number: 16882049) trading as PetDesk in the United Kingdom. We provide a subscription-based software platform ("the Service") that allows businesses working with animals ("Tenants") to manage bookings and customer records.
2. Scope of Service
- We provide the technical platform only.
- Tenants use the Service to manage their own clients and bookings.
- We do not act as agent, representative, or guarantor for Tenants or their customers.
3. Accounts & Access
- Tenants must create an account to use the Service.
- Tenants are administrators of their tenancy and may create additional staff accounts to access the Service on their behalf.
- Account credentials must be kept secure.
- We reserve the right to suspend or terminate accounts for misuse or breach of these Terms.
4. Plans, Billing & Usage Allowances
- New Tenants begin on our free plan. Paid plans may be taken at any time from within the Service, and the plans, prices and features available are shown there.
- Paid subscriptions are billed in advance for each billing period and renew automatically until cancelled.
- Subscriptions may be cancelled at any time and will run until the end of the period already paid for. No refunds are given for partial billing periods unless required by law.
- Some features carry a usage allowance for each billing period, such as the number of text messages that may be sent. The allowance for a plan is shown in the Service.
- Once an allowance is used up, that feature stops until the allowance resets at the start of the next billing period, or until additional credits are purchased. Additional credits are non-refundable.
- Unused allowance does not carry over between billing periods.
- Moving to a lower plan may reduce the features and allowances available to a Tenant immediately.
- We may change plans, prices, features and allowances. Where a change affects an existing paid subscription we will give reasonable notice before it takes effect.
5. How We Contact You
- When a Tenant signs up we collect contact details, including an email address, and we use those details to contact the Tenant about the Service.
- Service messages. Some messages are necessary for the Service to work and cannot be opted out of while an account is open. These include account verification, password resets, billing and payment notices, security notices, service status and changes to these Terms. We may send these by email, and where relevant by text message or within the Service itself.
- Other messages. We may also email Tenants about new features, offers, tips and other news about the Service.
- Tenants can opt out of these other messages at any time, either from their account settings in the Service or using the unsubscribe link in any such email. Opting out does not stop the service messages described above.
- We do not sell Tenant contact details, and we do not pass them to third parties for their own marketing.
- These Terms cover how we contact the Tenant. How Tenants contact their own customers through the Service is a matter for the Tenant, who is responsible for having a lawful basis for doing so.
6. Data & Privacy
- Tenants are data controllers for personal data relating to their customers.
- We act as a data processor only, storing such data securely and encrypted on behalf of the Tenant.
- Tenants are responsible for complying with data protection laws (including UK GDPR), including handling subject access requests, deletion requests, and data accuracy.
- Some Tenants may choose to invite local veterinary practices into the Vet Portal, which allows vets to:
- View animals registered with them as patients.
- Receive updates on treatment provided by the Tenant.
- Refer patients to relevant Tenants offering near-medical services (e.g. physiotherapy, hydrotherapy).
- Access for vets/hospitals is restricted to the animals they are directly connected to, and no wider access is granted.
- Our Privacy Policy explains how we handle Tenant account data.
- We will not use end-customer data for our own purposes except as necessary to provide the Service.
7. Third-Party Services
- The Service connects to services run by other companies, such as payment providers, text message providers and messaging platforms, so that Tenants can take payments and contact their customers.
- We are not affiliated with, endorsed by, or acting on behalf of those companies. They are independent of us and are governed by their own terms.
- A Tenant who enables one of these connections is responsible for complying with that provider's own terms, and for any account, number or credentials they use with it.
- We do not control those services and cannot guarantee their availability, pricing, behaviour or continued existence. A provider may change, restrict, suspend or withdraw their service at any time, including in ways that stop a feature of the Service working.
- WhatsApp in particular. WhatsApp does not officially support the kind of connection the Service uses, and WhatsApp may restrict, suspend or permanently ban a number connected in this way. Tenants are warned of this in the Service and must confirm they understand it before connecting. A number should be one set aside for the business and not one the Tenant relies on personally.
- To the extent permitted by law, we are not liable for any loss arising from a Tenant's use of a third-party service, including loss of an account or number, loss of messages, charges levied by the provider, or any interruption caused by that provider.
8. Acceptable Use
Tenants must not use the Service to:
- Break any law or regulation.
- Transmit harmful, obscene, or unlawful content.
- Attempt to disrupt or interfere with the Service or its security.
9. Service Availability
- We aim to provide a reliable service but do not guarantee uninterrupted access.
- We may carry out maintenance or updates that may cause temporary downtime.
- We are not liable for losses caused by downtime, system errors, or third-party service failures.
10. Liability
- The Service is provided "as is" and "as available".
- To the extent permitted by law, we exclude all implied warranties.
- Our liability to Tenants is limited to the total fees paid in the 12 months before a claim.
- We are not liable for indirect or consequential losses.
11. Intellectual Property
- All software, branding, and content provided by us remain our property.
- Tenants retain ownership of their own data.
12. Termination
- Tenants may cancel at any time.
- We may suspend or terminate access for breach of these Terms.
- Upon termination, Tenant data may be deleted after a reasonable period.
13. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance. Each version is numbered, and the changes made in each are listed below.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Version History
- Version 1.1 — 20 September 2026. What changed since version 1.0: we have set out how and when we contact Tenants, and confirmed that Tenants can opt out of our news and offers emails while service emails continue; the free trial section has been replaced with one covering plans, billing and usage allowances, as new Tenants now start on the free plan rather than a trial; and we have added a section making clear that third-party services such as payment, text message and messaging providers are not run by or affiliated with us, and that their risks sit with the Tenant. The link to our Privacy Policy was also corrected.
- Version 1.0 — 15 January 2025. First published version.
