PetDesk Help Centre

Working from more than one location

Settings then Locations covers extra premises. Permanent locations have a regular weekly schedule, Recurring ones a repeating pattern such as the last Friday of the month, and Ad-hoc ones specific dates only. Each location has its own assigned staff, so nobody is offered for a branch they never work at. Ignore this page entirely if you work from one address.

If you work from more than one place — a second branch, a day a week at someone else's premises, a stand at a monthly show — you can set each up as a location. Go to Settings and choose Locations.

The list

Each location shows its name, what kind it is, how many days a week it runs and how many staff are assigned to it.

The Locations settings page listing active locations with their type, days per week and staff count

Three kinds of location

TypeUse it for
Permanent Somewhere with a regular weekly schedule — a second branch open Tuesdays and Thursdays. You set the days and times, the same as your main opening hours.
Recurring A repeating pattern that isn't weekly — the last Friday of every month, or the 15th. You can set it by day of the month, or as an nth weekday.
Ad-hoc Specific dates only, with nothing regular about them. Trade shows, one-off clinics, a weekend event.

Pick the type that matches reality rather than the one that's quickest to fill in. A "last Friday of the month" clinic set up as three ad-hoc dates means going back in every quarter to add more.

Adding one

Click Add Location, give it a name and an address, choose the type, then set its schedule. Name it the way your staff talk about it — "Colne" beats "Second Premises" when someone's reading a diary at speed.

Assigning staff

Each location has its own list of staff. Only the people you assign are available for appointments there, which stops someone being booked at a branch they never work at.

Turning one off

There's an active setting on each location. Untick it for somewhere you've stopped using and it drops out without taking its history with it. Useful for a seasonal site you'll want back next summer.

You don't need this for one premises

If everything happens at one address, ignore this page entirely. Your business address and opening hours under Business Profile already cover it, and adding a location you don't need just gives your staff another field to think about.

Still stuck?

If you can't find the answer here, raise a ticket from inside PetDesk and it comes straight to us.