Editing a booking
Open the appointment from the diary and change whatever needs changing — the time, the staff member, the service or the price. If you move it, you can text the customer the new time at the same time as saving.
Plans change. Here's how to move an appointment, swap the service or reassign the staff member — and let the customer know.
1. Open the appointment
Click the appointment on your calendar. You can also reach it from the customer's page, or from the pet's booking history.
2. Click Edit Booking
You'll find it in Quick Actions on the right, alongside the options to take payment, copy the booking, mark it complete or cancel it.
3. Make your changes
Change the service, duration, price, staff member, date, time or location. The customer and pet are shown at the top for reference but can't be changed here — if the booking is against the wrong pet, cancel it and create a new one.
Scroll down inside the window for the home visit and prepaid options, then click Save Changes.
4. Let the customer know
If you changed the date or time, PetDesk offers to text the customer the new details. It only asks when they're actually reachable by text — if there's no mobile on record, or they've opted out, the change just saves quietly.
5. Check it over
The booking updates straight away and the new time appears on your calendar.
Moving an appointment to a busy day? The edit window doesn't show you that day's other appointments. If you're not sure what's already booked, check your calendar first.