Your first week — setting up your business, services and web address.
PetDesk is one system with several front doors: the dashboard where you work, a public website for your customers, a portal where they see their own bookings, and optional access for external vets. Everything runs off the same records, so a change in one place shows everywhere. Customers own animals, services define what can be booked, and a completed booking becomes a sale.
Set up in this order and nothing blocks anything else: business details, web address, species, services, staff, closures, then payments. You do not need everything configured before taking bookings — most people add customers as they come in rather than typing in their whole list up front.
Settings then Business Profile holds your name, contact details, logo, opening hours and terms. Your business hours decide which slots exist in the diary and online, and you can give a day two time ranges to handle a lunch break. Nothing saves until you click Save at the bottom.
Your web address ends .app.petdesk.co.uk and you change it under Settings, Business Profile, Web Address. The availability check runs when you click out of the box. Changing it signs customers out, forwards the old address for 12 months, and locks further changes for 30 days.
Services are the appointment types your customers can book — a nail clip, a full groom, a check-up. Add them under Settings, then Services, giving each one a name, how long it takes and what it costs. You can also mark a service as an extra, so it can be ticked on alongside a main booking at a lower combined price, and hide a service from the customer portal while still booking it yourself.
If you can't find the answer here, raise a ticket from inside PetDesk and it comes straight to us.
